Services

Advise

We advise: independent counsel on your CX strategy and the technology behind it — platform and vendor selection, RFP support, and technology roadmap prioritization. You get a recommendation, not a sales pitch for whatever we happen to build.

Design

We assess where your contact center is today and design where it should go: an accessible, AI-ready operation with a clear roadmap, an accessibility audit, and an honest read on where AI genuinely helps and where it does not. You leave with a written plan and cost model you can act on — with us or on your own.

Build

We stand it up: accessible-by-design call flows and self-service, agent workflows that work with assistive technology, and the integrations that tie the contact center into your existing systems.

Operate

When you would rather not staff it yourself, we do: human agents trained in the latest AI-assisted and accessibility technologies, led by supervisors, quality analysts, and workforce managers experienced across leading CX platforms. You get modern customer operations; the people who deliver them are building careers.

Maintain

We keep the tech stack working at its best so your customers never notice — managed and optimization services that evolve your contact center in real time as call volumes, channels, and AI capabilities change.

Why Gairm

We do not advise from slides. Gairm runs an accessibility-first contact center every day and brings that operating experience — not just theory — to your work. And because the people we serve do the work, every engagement furthers our charitable mission.

Gairm partners with nonprofits and mission-driven organizations building inclusive customer operations.