Services

Design

We assess where your contact center is today and design where it should go: an accessible, AI-ready operation with a clear roadmap, an accessibility audit, and an honest read on where AI genuinely helps and where it does not. You leave with a written plan and cost model you can act on — with us or on your own.

Build

We stand it up: accessible-by-design call flows and self-service, agent workflows that work with assistive technology, and the integrations that tie the contact center into your existing systems. Accessibility and usability are built in from the first design, not retrofitted at the end.

Run

When you would rather not operate it yourself, we can run it for you — a managed contact center staffed by our trained workforce, with the forecasting, quality assurance, and service-level discipline of a professional operation. You get modern customer operations; the people who deliver them are building careers.

AbilityOne readiness

For nonprofits pursuing AbilityOne contracts, we advise on affiliation, workforce-ratio cost modeling, and readiness for federal review — drawn from the same path Gairm is walking.

Why Gairm

We do not advise from slides. Gairm runs an accessibility-first contact center every day and brings that operating experience — not just theory — to your work. And because the people we serve do the work, every engagement furthers our charitable mission.

Gairm partners with nonprofits and mission-driven organizations building inclusive customer operations.